10 Apr, 2007
General Interview Questions
- Describe a challenging work issue you had to face, and how you dealt with it? Consider what would be the requirements of the ‘new’ job/organization and find something in your past that highlights a skill, experience or situation that might occur or be needed going forward. It is always a good idea to make lists in preparation for interviews: New job will need I can provide Proof/example For your proofs, list (for yourself) examples of when you used the skill, exhibited the characteristic or handled the problem. This will not only give you ’short stories’ to relate in an interview, it will also bolster your confidence and target your job search.
- If you were on a merry-go-round, what song would be playing? If you were going to be an animal on the merry-go-round, what would you be?” Congratulations! You have found the unusual interviewer asking a rare question. Don’t feel stupid just feel like you have run into a very unusual situation. If you are interviewing for a creative position, then the question is most appropriate because the interviewer may be attempting to evaluate your creativity and your ability to deal with an offbeat question. have fun with it. Give the question your focused attention and go with your instincts. Be ready to say why you chose the tune you did. Perhaps tell a brief story that reminds you of merry go rounds in your own experience. Or if you are really clueless give a song that you have always liked, has real meaning for you or is important for whatever reason and attach it to the merry go round but refocus the question to he importance of the song and make it brief but interesting “words tell but stories sell.” As for the animal, give the animal that you want to be (even if you think the question is ridiculous and you really need this job) your total attention and focus. On the other hand, the person you are dealing with may not have a clue and just asked because he/she felt like it. We know one person who asks the question and feels it is meaningful. She is into Yoga and looks for the person to be thoughtful in response. We have never heard her say anyone was rejected because of the animal selected.
- How do you handle conflict? On the job, there are many possible sources of conflict. Conflicts with: fellow employees management rules, procedures clients, customers demands of work vs. personal life, family The best way to approach a good answer is to look at if from the employers point of view—they want to be your first priority and they want you to solve problems (not bring them any). “I know everything cannot run smoothly at work all the time. When there is a conflict I usually try to determine the source of the problem and see if it can be solved. This might involve other members of the work team discussing the problem and offering possible solutions. I would then try to pick the solution which appears to have the best outcome and put it into action.” A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a brief example… a short story… to illustrate your approach. Even if not asked, you can offer your story! If it proves your point and accentuates a skill needed for the position, go with it.
- In what way do you think you can contribute to our company? Preparing to answer this question requires a 2-step preparation: assessing your skills and researching the needs of the company. An integral part of skill assessment (looking at your own experience, education and talents) is to ’skill-match’. Considering the job opening, what are the skills needed? Make a list of the requisite skills (in priority order) and then list concrete examples of your possession of the skill. For example: a sales representative would need good interpersonal skills, the ability to deal with difficult people. For ‘proof’ of this skill, you could list experiences and examples of how you were successful in a difficult situation. These matched skills are your key selling points. Next, what appears to be the current problems at the organization, based upon your research? What are their needs that you can meet? In other words, given the specifics of the company, what value can you add? After these two steps, you are in a great position to come up with concrete examples of what you can offer the company. This question, by the way, is just another version of “Why should we hire you?”. In the interview, when asked this question, you could respond with: “In my experience in sales, I know having the ability to deal effectively with all types of people is not merely a positive element — it is an essential one. With your plans to expand into ____ market, a sales representative with a proven ability to meet with all types of people and to be able to assess and meet their immediate needs would be a great asset. In the past __ years, I have increased sales __… ..”
- Tell me a story. Many interviewers like to hear ’stories’ or examples from your work life. So pick something that is more usual than not (not the day of a plant explosion and you saved 10 lives!) but a story that shows how you handle yourself, handle difficult people or situations. Can you think on your feet? Do you adhere to the rules? Consider the type of organization you are aiming at… each has its own culture. The World Wrestling Federation entertainment culture is different than the American Bible Society and also different from Amazon.com. Gear your stories to give the listener a feeling that you could fit in… you could do the job here.
- Tell me about a time when you tried and failed? Has this ever happened to you? No one expects perfection actually, employers are more interested in your ability to cope, to learn from mistakes, and to deal with others who are less than perfect. If you have an example, certainly pick one that happened a while back, was not earth shattering in the results, and one which you learned and applied this knowledge recently. This is a version of ‘damning with faint praise’ by picking an incident that was minor in scope but, since you are so wise and are always willing to learn, has taught you a valuable lesson.
- Tell us about your analytical skills. This should be easy if you have done a realistic skill inventory for yourself, listing what skills you do have and how you can offer proof of this skill (where you learned it, last used it). Working off your inventory, focus on various analytical skills and match them to the skills you feel are most important for the job you are considering. You can now give specific examples of skills you can offer. (Do not neglect skills obtained in extracurricular activities, such as volunteer work.)
- What are some of the things you find difficult to do? The interviewer is looking to determine how well you know yourself, how you react to difficult situations/tasks and credibility. Look back over your work experience for examples of challenges… speaking in public at a meeting, disagreeing with a manager over an important issue, being asked to use a software program you have not had an opportunity to learn… These ’stories’ should illustrate a lesson learned, a problem overcome or a weakness being dealt with. “I always seem to need a day or two to prepare myself to give a presentation to department heads. When I know I have to give a report on my projects, I plan out all the details in advance and rehearse. One time, there was a problem with a supplier and I was asked to update senior management… immediately. The supply chain was crucial to the completion of an important project we had been working on for 5 months and decisions had to be made based on the information I had to prepare and present on a moment’s notice. I gathered the information and presented it simply and in detail. It was much easier than I thought without the hours of concern and practice. The facts spoke for themselves. Since I understood the situation, I was able to make it clear to management and get a rapid decision. I still prefer advance notice but I know I can deliver when asked to.”
- What are your short and long term goals? No one can make goals for you. It comes down to where you are in your professional life and what you want to do. Most people have 5-6 careers in their working lifetime—some with 2 careers going at the same time (like us). The best advice is to be certain to relate your answers to the organization that interviews you. Do not make a point of having goals that cannot be realized there (”I want to work in Paris.” Organization is strictly domestic.) If you do your research into the organization, and into what you truly want to do in the future, you will be able to come up with reasonable responses. No one is going to come back to you in five years and chastise you for not meeting these goals! You will not be held to them… it is only an interview and they are interested in how you see yourself (and they want to see you in the job.)
- Where do you see yourself in five years? This is the interviewer trying to see how you are in making long range plans and if you have goals that mesh with the organization’s. One way to answer this question is to look back on your accomplishments to date: “I started out in my profession as a junior clerk while I completed my college studies during the evenings. Once I had my degree, I applied for a transfer to a more advanced position, citing my on-the-job training. This has been my pattern for my career with my past 2 employers. I learn quickly on the job and am willing to take classes and workshops to augment my experience. I have been able to assume greater responsibilities and add more value to the organization. I do not think in terms of titles… I think more in terms of “How can I solve this problem? Since this has been my career style to date, I do not imagine it to change. In five years, I feel I will have continued to learn, to grow into a position of more responsibility and will have made a significant contribution to the organization.”
