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IVR |
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IVR
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Interactive Voice Response (IVR) In
computer telephony, IVR is a horizontal application wherein
computer-based information is accessed over the phone by using a
telephone instead of a computer. An IVR platform uses computer
telephony components to translate callers’ touch-tones or voice
commands into computer queries after the callers listen to an
audio menu. For example: “Please enter your account number using
the touch-tones on your telephone.” These queries are then
“fetched” by the IVR platform from the host computer. In some
cases, the information resides in the same platform
(self-hosted). The information is convert-ed into voice commands
that are spoken over the phone to the caller |
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